Warranty & Repairs
At The Gold Outlet, we take pride in the quality and craftsmanship of every piece we create. Our jewellery is carefully inspected before dispatch, and we're committed to providing excellent aftercare should you ever need assistance.
If your jewellery develops a manufacturing fault or requires repair, our experienced team is here to help. We assess every request individually to provide the most appropriate solution. Many jewellery retailers offer warranties that cover manufacturing defects while excluding damage caused by misuse or normal wear, and we follow a similar approach to ensure fair and transparent support.
Manufacturer's Warranty
Our warranty covers genuine manufacturing defects that occur under normal wear and use.
Examples of issues that may be covered include:
Faulty clasps or fastenings
Manufacturing defects in chains or links
Loose settings caused by a manufacturing fault
Structural defects resulting from the production process
If a manufacturing fault is confirmed, we will repair or replace the item at our discretion.
What's Not Covered
Our warranty does not cover:
Normal wear and tear
Scratches, dents, or surface marks
Accidental damage
Damage caused by pulling, impact, or excessive force
Loss or theft
Lost gemstones or jewellery
Damage caused by improper care or storage
Repairs or alterations carried out by another jeweller
Any item showing signs of misuse or unauthorised modification may not be eligible for warranty repair.
Jewellery Repairs
Even if your jewellery is no longer covered by warranty, we may still be able to repair it.
Our repair services may include:
- Ring resizing
- Chain repairs
- Clasp replacement
- Stone resetting (where possible)
- Jewellery polishing
- Professional cleaning
- Soldering and structural repairs
Repair costs vary depending on the type of jewellery and the work required. A quotation will be provided before any repair begins.
How to Request a Warranty or Repair
If you believe your jewellery requires warranty service or repair, please contact our customer support team before returning your item.
To help us assess your request, please provide:
Your order number
Your full name
A description of the issue
Clear photographs showing the damage
Photographs of the complete item
Our team will review your request and provide instructions for the next steps.
Repair Assessment
Once your jewellery has been received, our specialists will carefully inspect the item to determine:
Whether the issue is covered under warranty
The most suitable repair method
Whether a repair, replacement, or alternative solution is appropriate
Any costs involved if the repair falls outside the warranty
No chargeable repair work will be carried out without your approval.
Repair Times
Repair times depend on the complexity of the work required.
Once your jewellery has been assessed, we'll provide an estimated completion time and keep you informed throughout the process.
Caring for Your Jewellery
To help keep your jewellery looking its best:
Remove jewellery before exercising, swimming, or heavy manual work.
Avoid contact with perfumes, lotions, cleaning products, and harsh chemicals.
Store jewellery separately in a soft pouch or jewellery box.
Clean your jewellery regularly using a soft polishing cloth.
Proper care will help maintain the beauty and longevity of your jewellery.
Need Assistance?
If you have any questions about your warranty, require a repair, or would like advice on caring for your jewellery, our customer support team is always happy to help.
Please contact The Gold Outlet, and we'll be pleased to assist you with your enquiry.