Shipping Policy Page
Last Updated: [Insert Date]
At The Gold Outlet, we understand that your jewellery and precious metals are valuable. That's why every order is carefully packaged and shipped using Royal Mail Special Delivery, providing a fast, secure, and fully insured delivery service across the UK.
Delivery Service
All orders are dispatched using Royal Mail Special Delivery, offering:
Fully tracked delivery
Signature required upon delivery
Insured shipping for added peace of mind
Secure handling throughout transit
Reliable next working day delivery for eligible orders*
Delivery times are subject to product availability and dispatch schedules.
Dispatch Times
Dispatch times vary depending on the type of product you purchase.
Ready-to-Dispatch Items
Products that are in stock are usually dispatched within 1–2 working days.
Bespoke & Personalised Jewellery
Custom-made and personalised jewellery is handcrafted to order and is typically dispatched within approximately 1 week.
If a product requires additional production time, this will be stated on the product page.
Delivery Address
Please ensure your delivery address is accurate before completing your order.
The Gold Outlet cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Delivery Attempts
As Royal Mail Special Delivery requires a signature, someone must be available to accept the parcel.
If delivery cannot be completed:
Royal Mail may leave a calling card.
Your parcel may be taken to your local delivery office for collection or redelivery.
Tracking Your Order
Once your order has been dispatched, you'll receive a confirmation email containing your Royal Mail tracking number, allowing you to monitor your delivery online.
Delivery Delays
While we aim to dispatch orders promptly, delivery times may occasionally be affected by circumstances beyond our control, including:
Severe weather conditions
Public holidays
Industrial action
Courier delays
Unexpected operational disruptions
We appreciate your patience should any delays occur.
Damaged or Missing Parcels
If your parcel arrives damaged or appears to have been tampered with, please contact us as soon as possible and, where possible, before opening the package.
If your order has not arrived within the expected delivery timeframe, please contact our customer support team so we can investigate with Royal Mail.
Delivery Coverage
We currently deliver throughout the United Kingdom using Royal Mail Special Delivery.
If you require delivery outside the UK, please contact us before placing your order to discuss available shipping options.
Need Help?
If you have any questions regarding delivery, tracking, or dispatch times, our customer support team is here to help.
Please contact The Gold Outlet, and we'll be happy to assist you with your order.