Terms & Conditions
Last Updated: [Insert Date]
Welcome to The Gold Outlet. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms.
1. About Us
The Gold Outlet is a UK jewellery retailer specialising in gold jewellery, diamond jewellery, bespoke designs, and personalised pieces.
If you have any questions regarding these Terms & Conditions, please contact our customer support team.
2. Ordering
When you place an order, you are making an offer to purchase our products.
All orders are subject to acceptance and product availability. We reserve the right to refuse or cancel any order if:
A pricing error has occurred.
The product is unavailable.
Payment cannot be authorised.
Fraudulent activity is suspected.
An order confirmation email does not constitute acceptance of your order.
3. Product Information
We make every effort to ensure product descriptions, images, weights, dimensions, and specifications are accurate.
Please note:
Product images are for illustration purposes only.
Colours may vary depending on your screen settings.
Handmade jewellery may have slight variations.
Personalised products may differ slightly due to character length or chosen font.
4. Pricing
All prices shown are in GBP (£) unless otherwise stated.
Prices may change without prior notice.
If an obvious pricing error occurs, we reserve the right to cancel the order and issue a full refund.
5. Payment
We accept secure online payments through approved payment providers.
Your payment must be successfully authorised before production or dispatch begins.
6. Bespoke & Personalised Jewellery
Personalised and bespoke jewellery is made specifically to your requirements.
Please ensure all spellings, dates, initials, fonts, sizes, and personalisation details are correct before submitting your order.
Once production has begun, changes or cancellations may not be possible.
7. Delivery
Delivery times vary depending on the item ordered.
Ready-to-dispatch products are normally shipped within the stated timeframe.
Bespoke and personalised items usually require additional production time before dispatch.
Delivery estimates are provided as guidance and cannot be guaranteed.
The Gold Outlet is not responsible for delays caused by courier services, customs, severe weather, or circumstances beyond our control.
8. Returns & Refunds
If you are not completely satisfied with your purchase, eligible items may be returned in accordance with our Returns Policy.
Please note:
Personalised and bespoke products are generally non-refundable unless faulty or supplied incorrectly.
Returned items must be unused and in their original condition.
Returns must be requested within the stated return period.
Please refer to our Returns Policy for full details.
9. Resizing
Resizing services are available on selected products.
Availability depends on the jewellery design and requested adjustment.
Additional charges may apply depending on the alteration required.
10. Warranty
If your jewellery develops a manufacturing fault within the applicable warranty period, please contact our customer service team.
This warranty does not cover:
General wear and tear
Accidental damage
Loss or theft
Improper care
Unauthorised repairs or alterations
11. Hallmarking
Where required by UK legislation, jewellery will be hallmarked to confirm the purity of the precious metal.
Some delicate or lightweight pieces may carry alternative markings where traditional hallmarking is not suitable.
12. Intellectual Property
All website content, including images, logos, graphics, text, product designs, and branding, remains the property of The Gold Outlet.
No content may be copied, reproduced, or distributed without prior written permission.
13. Website Use
You agree not to:
Use the website unlawfully.
Attempt to gain unauthorised access.
Introduce viruses or malicious software.
Copy website content without permission.
14. Limitation of Liability
To the maximum extent permitted by law, The Gold Outlet shall not be liable for:
Indirect or consequential losses
Loss of profits
Business interruption
Delays beyond our reasonable control
Nothing in these Terms excludes liability where it cannot legally be excluded.
15. Privacy
Your personal information is processed in accordance with our Privacy Policy.
We are committed to protecting your data and handling it securely.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Contact Us
If you have any questions regarding these Terms & Conditions, please contact The Gold Outlet through our Contact Us page.
Our team will be happy to assist with any enquiries regarding orders, products, or our policies.