Resizing Policy Page
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At The Gold Outlet, we understand that finding the perfect fit is just as important as choosing the perfect piece. We offer resizing and adjustment services on selected jewellery to ensure your purchase is comfortable, secure, and made to suit you.
As every piece is crafted differently, resizing availability may vary depending on the design and construction of the jewellery.
Eligible Items
We offer resizing and adjustments on selected:
Rings
Necklaces & Chains
Bracelets
Anklets
Please note that not every design can be resized, particularly bespoke, stone-set, patterned, or delicate jewellery.
Before You Place Your Order
If you require a different size from the options available on our website, we recommend contacting our team before placing your order.
Please provide:
Product name or product code
Required size or measurements
Any additional requirements
Our team will confirm whether the item can be resized and advise you of any additional production time or costs before your order is processed.
Ring Resizing
Many of our rings can be resized after purchase, depending on the style and design.
Some rings, including eternity bands, certain stone-set designs, and bespoke pieces, may have limited resizing options or may not be suitable for resizing at all.
If you're unsure of your ring size, we recommend contacting us before ordering to help ensure the best fit.
Chain, Bracelet & Anklet Adjustments
Selected chains, bracelets, and anklets can be shortened or extended where the design allows.
Adjustment availability depends on:
Chain style
Link construction
Clasp type
Overall design
Our team will advise you on the available options before any work is carried out.
Bespoke & Personalised Jewellery
As bespoke and personalised jewellery is made specifically to your requirements, resizing options may be limited once production has begun.
We strongly recommend checking all sizes and measurements carefully before placing your order.
Resizing Charges
Some resizing requests may be completed free of charge, while others may incur an additional fee depending on:
The type of jewellery
The complexity of the alteration
Materials required
Labour involved
Any applicable charges will always be confirmed before work begins.
Turnaround Time
Resizing may require additional time before your order is dispatched or returned.
The estimated turnaround time will depend on the type of alteration and the complexity of the work required.
Our team will provide an estimated completion date when your request is confirmed.
Items That Cannot Be Resized
Some jewellery cannot be resized due to its design or manufacturing process. These may include:
Full eternity rings
Certain gemstone-set rings
Intricate or patterned bands
Some bespoke or personalised jewellery
Jewellery where resizing may compromise the integrity of the design
If an item cannot be resized, we'll be happy to discuss alternative options where possible.
Need Help Choosing the Right Size?
If you're unsure about sizing before placing your order, our team is here to help.
We'll be happy to provide guidance on measurements, sizing options, and suitable adjustments to help you choose the perfect fit.
For any resizing enquiries, please contact The Gold Outlet before placing your order so we can recommend the best solution for your chosen piece.